Privacy Policy
Privacy Policy – C.R. Clowes and Son Ltd.
At C.R. Clowes and Son Ltd, we are committed to protecting your privacy and safeguarding the personal data you share with us. By visiting our website, clowesandson.co.uk, you acknowledge and consent to the practices described in this policy.
Information We Collect
We may collect and process the following personal data about you:
Information You Provide to Us
Account Information: When you create an account on our site, register for an order, or fill out forms, we collect data such as your name, address, email address, phone number, and any other relevant details you provide.
Transaction Details: If you place an order, we may collect payment and delivery details, including financial and credit card information.
Communication: We may collect personal information when you contact us directly via phone, email, or social media channels, or if you interact with our customer service.
Surveys & Feedback: We may ask for feedback through surveys or competitions, which may include your personal preferences and experiences.
Social Media and Reviews: If you engage with us through our social media platforms or submit product reviews, we collect the information you provide.
Technical Data
We may collect technical data about your device and how you use our website, including your IP address, browser type, operating system, referral source, and page views. This helps us improve the performance of our website and enhance your user experience.
How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment: To process and deliver your orders, manage payments, and provide customer service.
Marketing: To send you promotional material, offers, and news about our products and services that we believe may be of interest to you (if you have opted-in to receive such communications).
Improving Our Services: To improve our website, conduct market research, and personalize your experience with us.
Compliance: To comply with legal obligations and enforce our terms and conditions.
Your Rights Over Your Data
You have the following rights in relation to your personal data:
Opting Out of Marketing: You have the right to opt-out of receiving marketing communications at any time. You can exercise this right by clicking the unsubscribe link in our emails or by contacting us directly at clowesandson@gmail.com.
Access to Your Data: You can request a copy of the personal information we hold about you. If you wish to do so, please submit a request to us. We may charge a small fee (currently £10) to cover administrative costs.
Correcting Your Data: If any of your personal data is inaccurate or outdated, you can ask us to update or correct it.
Deleting Your Data: You may request the deletion of your personal data, although there may be certain situations where we are required by law to retain it.
Sharing Your Information
We do not share, sell, or rent your personal data to third parties for marketing purposes. However, we may share your data in the following situations:
Service Providers: We work with trusted third-party service providers to handle transactions, shipping, and customer service. These providers are obligated to keep your data confidential and only use it for the services we’ve requested.
Legal Obligations: If required by law or in response to legal processes (such as a court order), we may disclose your personal data.
External Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Security of Your Data
We take reasonable precautions to ensure that your personal information is secure and protected against unauthorized access or disclosure. While we strive to protect your data, please note that no method of data transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze web traffic, provide personalized content, and remember your preferences. You can manage your cookie preferences in your browser settings. For more details on how we use cookies, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and if appropriate, we will notify you by email. Please review this page periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this privacy policy or how your data is handled, please do not hesitate to get in touch:
Email: clowesandson@gmail.com
Phone: 01298 23218